PDF (Español (España))
FLIP
EPUB (Español (España))
XML (Español (España))
The content of the publications and the links suggested in them are the sole responsibility of the authors and not of the Metropolitan University of Education, Science and Technology (UMECIT) or of the journal ORATORES. They are protected by international copyright laws as well as the logos of UMECIT AND ORATORES, hence their reproduction is totally prohibited.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
The authors maintain the copyright and transfer the right of the first publication to the journal, with the article registered with Creative Commons Attribution-NonCommercial-NoDerivatives License, which allow others They can download the works published in this magazine and share them with other people, as long as their authorship is recognized, but they cannot be changed in any way nor can they be used commercially.
Authors are recommended to include their work in social networks such as Researchgate and institutional repositories once the article or visible fact has been published on the journal page, without forgetting to include the digital document identifier and the name of the journal.
Abstract
Considering that measuring is comparing, and that it is essential in all human activity to develop sustainable improvements, it is not fortuitous that organizations propose evaluation through measurement. For at least three decades, Higher Education Institutions (HEIs) around the world have systematized peer evaluations and accrediting bodies to guarantee the quality of the services they offer. This article presents the overall assessment of a sample of faculty regarding satisfaction with institutional services at the Universidad Especializada de las Américas (UDELAS). The findings revolve around the high level of satisfaction of the professors with respect to the quality of the services offered, while a discrete satisfaction with respect to the quality of the academic support services is appreciated.
Keywords:
References
Bonito, J. C., (2016). La universidad Latinoamericana en la encrucijada: amenazas, desafíos y soluciones. Revista Historia de la Educación Latinoamericana, 18(26), 241-277.
Duche Pérez, A. B., Gutiérrez Aguilar, O. A., & Paredes Quispe, F. M (2019). Satisfacción laboral y compromiso institucional en docentes universitarios peruanos. Revista Conrado, 15(70), 15-24. http://scielo.sld.cu/scielo.php?script=sci_arttext&pid=S1990-86442019000500015&lng=es&tlng=es.
González-Bravo, L., Stanciu, D., Nistor, N., Castro, B., Puentes, G., & Valdivia, M. (2020). Perceptions about Accreditation and Quality Management in Higher Education. Development of a Spanish-Language Questionnaire with a Sample of Academics from a Private University. Calidad en la Educación, 53, 321–363. https://doi.org/10.31619/caledu.n53.860
González-Campo, C. H., Murillo-Vargas, G., & García-Solarte, M. (2021). Efecto de la acreditación institucional de alta calidad sobre la gestión del conocimiento. Formación Universitaria, 14(2), 155–163. https://doi.org/10.4067/S0718-50062021000200155
Kumar, P., Shukla, B., & Passey, D. (2020). Impact of Accreditation on Quality and Excellence of Higher Education Institutions. Investigación Operacional, 41(2), 151–167.
Mapén, F., Becerra, A. & Martínez, G. (2020). Importancia y satisfacción de los servicios universitarios en posgrado desde la perspectiva estudiantil. Revista San Gregorio, (38), 15-26. https://doi.org/10.36097/rsan.v1i38.1238
Mejía, G., Caballero-Márquez, M. M., Huggins, K., & Bautista-Rozo, L. X. (2020). ABET Accreditation in Colombian Higher Education Institutions: Opportunities and Barriers. UIS Ingenierías, 19(4), 239–250. https://doi.org/10.18273/revuin.v19n4-2020020
Portocarrero-Sierra, L., Restrepo-Morales, J. A., & Arias-Calderón, J. E. (2020). Evaluación del impacto de la acreditación de alta calidad en las instituciones públicas de educación superior de Colombia. Formación Universitaria, 13(6), 37–49. https://doi.org/10.4067/S0718-50062020000600037
Tumino, M. & Poitevin, E. (2013). Evaluación de la calidad de servicio universitario desde la percepción de estudiantes y docentes: caso de estudio. REICE. Revista Iberoamericana sobre Calidad, Eficacia y Cambio en Educación, 12(2), 63-84.
Turpo Gebera, O., Hurtado Mazeyra, A., Delgado Sarmiento, Y., & Pérez Postigo, G. S. (2021). Satisfacción del profesorado con la formación en servicio online: aproximaciones desde la usabilidad pedagógica. Pixel-Bit. Revista de Medios y Educación, 62, 39–70. https://doi.org/10.12795/pixelbit.79472
Zambrano R., J., Loachamín-Marcillo, M., Pilco-Gallegos, M., & Pilco-Gallegos, W. J. (2019). Cuestionario para medir la importancia y satisfacción de los servicios universitarios desde la perspectiva estudiantil. Revista Ciencia Unemi, 12(30), 35-45.
