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Abstract
The management of the quality in the electrical distribution of the Zulia state is analyzed, specifically in the residential and industrial electrical distribution process. The research is descriptive, with field design, transectional and non-experimental. The population was determined by the department of electrical distribution in the municipalities of the Eastern Coast of the Lake of the Electricity Corporation of Venezuela (CORPOELEC); The key informants were: department managers, department coordinators and area managers. A census was conducted for the population. A data collection instrument was designed which contains the questions related to the study variable, dimensions and indicators. This instrument was validated by five experts and subjected to reliability through the Cronbach's Alpha method, resulting in 0.968. Descriptive statistics was used, presenting the results in frequency tables, for which the SPSS program was used. The research was supported theoretically by authors such as: Gutiérrez (2010), Cantú (2006), Camisón y col (2007), Cuatrecasas (2010), among others. Among the results are: the process dimension of the quality management system, gave an average of 4.01, obtaining an adequate value and as for the principles of quality management, the average obtained was 3.83, being rated as adequate . In conclusion, it can be said that both the processes and the principles are well developed in the electric distribution of the Zulia state.
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